Refund Policy

This Policy explains how refunds work for INTELLURA AI Visual Health Check.

This is not a medical diagnosis. Always consult a licensed doctor.

1. Free Features

Core wellness checks may be offered free of charge. No refund applies to free features.

2. Paid Subscriptions / In-App Purchases

All purchases made through the Apple App Store or Google Play Store are governed by the respective store's refund policies.

To request a refund: Apple — https://reportaproblem.apple.com • Google — https://play.google.com/store/account/orderhistory

3. Direct Purchases

For purchases made directly from INTELLURA, you may request a refund within 14 days if the service was not delivered as described. Email support@intellura.app with proof of purchase.

4. Non-Refundable Items

Used AI scan credits, partial subscription periods already consumed, and promotional offers are non-refundable.

5. Processing Time

Approved refunds are processed within 5–10 business days back to the original payment method.

6. Contact

Refund inquiries: support@intellura.app.